Senior Account Manager

Reports to:

Senior Operations Manager

Headquarters:

Savannah, GA

Job Location:

Remote

What we do at Dental Claim Support :

DCS is a dental revenue cycle management company that works with dentists, dental offices and DSOs in the United States. Dental Claim Support (DCS) improves the lives of dentists and their teams through expertise plus technology to maximize revenue and support patient care. Our dental billing systems and processes allow our employees to work all aspects of the full revenue cycle system efficiently, to increase profits for dental practices and groups.

Position Summary:

As a Senior Account Manager for our Oral and Maxillofacial Surgery unit, you will play a pivotal role in shaping the strategic direction of our Assistant Account management, and Account Management team. Collaborating closely with the Senior Operations Manager, you will lead and oversee the performance of our Account Managers, ensuring exceptional service delivery and client satisfaction. Your responsibilities will encompass data-driven decision-making, workforce planning, and driving continuous improvement efforts to enhance departmental and client success.

How the Senior Account Manager adds value:

The Senior Account Manager within our Oral and Maxillofacial Surgery Department plays a pivotal role in our organization, overseeing their assigned cohort of Account Managers and Assistant Account Managers, while ensuring strict adherence to organizational policies and procedures. With a primary focus on compliance, this role allocates company resources optimally and ensures that employees follow established procedures in their daily tasks.

Collaborating closely with the Insurance Billing Department, the Senior Account Manager aids in the development of performance goals, communicates these objectives to their team, and aligns them with our broader organizational goals. Beyond compliance, this position is instrumental in upholding Dental Claim Supports' quality standards through continuous monitoring, performance evaluations, timely feedback, and comprehensive training, all of which contribute significantly to our commitment to excellence in client service and satisfaction.

In this role, you will provide:

Strategic Leadership:

• The Senior Account Manager must demonstrate strategic leadership by aligning team efforts with organizational goals, making data-driven decisions, and ensuring resource allocation for maximum efficiency.

Talent Development:

• Building and developing high-performing teams is essential. This involves coaching, mentoring, and nurturing the skills of assigned Account Managers and Assistant Account Managers to drive excellence.

Client Relationship Management:

• Effective management of client relationships is crucial for long-term partnerships. This includes conflict resolution and proactive measures to maintain client satisfaction.

Data-Driven Decision-Making:

• Competence in data analysis and metrics interpretation is vital for monitoring trends, identifying areas for improvement, and making informed strategic decisions.

Effective Communication:

• Strong communication and collaboration skills are essential for facilitating meetings with team members, cross-departmental teams, upper management, and clients.

Stakeholder Engagement:

• Engaging effectively with stakeholders, including upper management and clients, requires diplomacy, strategic alignment, and the ability to represent the organization's interests.

Conflict Resolution:

• Proficiency in conflict resolution is crucial for resolving issues related to clients and team members while maintaining a focus on solutions.

Project Management:

• Overseeing client onboarding, resource allocation, and adherence to timelines demand strong project management capabilities.

Resource Allocation:

• Efficiently assigning teams and specialists to clients, monitoring their interactions, and optimizing processes require effective resource management skills.

Versatility and Adaptability:

• The ability to undertake various roles and responsibilities, including stepping in as a stand-in Account Manager, highlights adaptability and versatility in managing diverse tasks.

Success Criteria:

• 5+ years of proven leadership in team management, leading a team of 5+ members.
• Oral and maxillofacial surgery operations and revenue cycle management experience required.
• Working knowledge of oral surgery billing, including dental and medical cross-coding (CDT, CPT, and ICD-10).
• Understanding of oral surgery workflows, including pre-authorizations, medical necessity documentation, and coordination of benefits between medical and dental payers.
• Strong analytical, communication, and negotiation skills.
• Results-oriented mindset with a focus on revenue growth.
• High EQ, conflict resolution, workforce planning and relationship management expertise.
• Intuitive problem-solving and strategic thinking.
• Project management and KPI monitoring abilities.
• Commitment to workforce retention and team collaboration.
• Proficiency in quality control and change management.

Requirements:

• 5+ years of proven leadership in team management, leading a team of 5+ members.
• Oral and maxillofacial surgery operations and revenue cycle management experience required.
• Working knowledge of oral surgery billing, including dental and medical cross-coding (CDT, CPT, and ICD-10).
• Understanding of oral surgery workflows, including pre-authorizations, medical necessity documentation, and coordination of benefits between medical and dental payers.
• Strong analytical, communication, and negotiation skills.
• Results-oriented mindset with a focus on revenue growth.
• High EQ, conflict resolution, workforce planning and relationship management expertise.
• Intuitive problem-solving and strategic thinking.
• Project management and KPI monitoring abilities.
• Commitment to workforce retention and team collaboration.
• Proficiency in quality control and change management.
• Proficiency in Microsoft Office (Excel, Word, Outlook, etc.) Google Drive a plus.
• Willingness to adapt and learn in a dynamic industry.

Our Company Values:

• Customer Success
• Transparency
• Reliability
• Professional Excellence
• Alignment