Assistant Account Manager

Reports to:

Account Manager, OMS

Headquarters:

Savannah, GA

Job Location:

Remote

What we do at Dental Claim Support:

DCS is a dental revenue cycle management company that works with dentists, dental offices and DSOs in the United States. Dental Claim Support (DCS) improves the lives of dentists and their teams through expertise plus technology to maximize revenue and support patient care. Our dental billing systems and processes allow our employees to work all aspects of the full revenue cycle system efficiently, to increase profits for dental practices and groups.

Position Summary:

Dental Claim Support is seeking a dynamic and results-driven Assistant Account Manager to oversee the insurance billing services provided to our clients, while facilitating solutions to clients revenue cycle management needs. As the primary management contact for key client accounts, the Assistant Account Manager is entrusted with leading a team of Account Specialists, Subcontractors, and Insurance Billing Assistants while leveraging vendor relationships in ensuring the successful delivery of revenue cycle management services. This role involves fostering strong client and workforce relationships, a focus on client satisfaction, a strategic approach to expanding our client base; while expanding revenue cycle management services to drive company growth.

How the Assistant Account Manager adds value:

The Assistant Account Manager supports the Account Manager in managing the day-to-day flow of client servicing and workforce coordination. They provide hands-on guidance to Account Specialists in training, assist in internal quality control audits (QCA), help to prepare and organize Client- Partner Zoom meetings, and assist with reporting and data inputs as needed. This role is ideal for individuals looking to grow into an AM role by developing leadership skills in a structured, supportive capacity, as well as individuals whose passion may always live in a support and mentoring based role. 

In this role, you will:

Support for Account Specialists and Insurance Billing Assistants after initial training:

• Serve as a liaison for Account Specialists and Insurance Billing Assistants in training, answering questions and directing them to the appropriate resources.
• Help onboard new Account Specialist and Insurance Billing Assistant team members by facilitating access to systems, providing schedule alignment support, and assisting with basic workflow understanding.
• Reinforce training milestones set by the AM by providing feedback or tracking progress.

Quality Control and Accountability (QCA):

• Support the Account Manager in executing quality assurance checks as assigned, ensuring processes are followed and documentation is complete.
• Track recurring errors and help create summary data for Account Managers to use in coaching discussions.
• Ensure claim documentation, notes, and portals are consistent with standards prior to client reviews or escalations, and by request. 

Team Meeting & Communication Coordination:

• Own the scheduling and agenda management for standing Zoom meetings for Account Managers and Client Partners, and attend them. 
• Maintain a clear record of notes, action items, and attendance for each meeting.
• Follow up on recurring action items or check-ins as directed by the Account Manager.

Operational and Data Entry Support:

• Assist with internal and client-facing documentation entry and maintenance (e.g., Google Chat, Google Sheets, reporting dashboards).
• Help copy/paste client changes in shared trackers (e.g., CallBlitz, Terms, ANA), as directed by the Account Manager.
• Ensure templates, links, and portal guides are up-to-date and easily accessible for the team.
• Learn, and master multiple Dental Practice Management Softwares and clearinghouses

Collaboration and Cross-Departmental Support:

• Communicate consistently with the assigned Account Manager to ensure alignment on team needs.
• Escalate urgent client or team concerns to the AM as needed, with context and clarity.
• Participate in special projects or account transitions in coordination with AMs and Project Managers.

Success Criteria:

• Demonstrated improvement and readiness among AS team members pertaining to support and training.
• Timely and accurate execution of quality control checklists and support items.
• Consistent facilitation and documentation of standing Zoom meetings.
• Clean and maintain client records and internal tracking documents.

Requirements:

• 2+ years in an OMS specific: dental administrative, dental client service, or dental billing support role preferred.
• Comfortable with data entry, remote communication tools, and cross-functional collaboration.
• Strong organizational skills and attention to detail.
• Professional communication and follow-through.
• Proficiency in Google Drive, Zoom, and dental terminology
• Eagerness to learn and grow into more advanced client service or leadership roles.

Our Company Values:

• Customer Success
• Transparency
• Reliability
• Professional Excellence
• Alignment