Inside Sales Representative

(Key Account Manager)

Reports to:

Co-owner, Sales & Marketing

Headquarters:

Savannah, GA

Job Location:

Remote

What we do at Dental Claim Support:

DCS is a dental revenue cycle management company that works with dentists, dental offices and DSOs in the United States. DCS empowers dental teams by integrating highly trained RCM experts and a unique technology framework to maximize profitability and catalyze growth. Our dental billing systems and processes allow our employees to work all aspects of the full revenue cycle system efficiently, to increase profits for dental practices and groups.

Position Summary:

DCS is seeking a results-driven Key Account Manager to join our Sales Team. In this role, you will manage relationships with key prospects and client-partners, ensuring their needs are understood and aligned with DCS's services while driving business growth through new client acquisition and account expansion. The Key Account Manager focuses on converting qualified leads into clients, supporting long-term partnerships, and maintaining a steady, well-documented sales pipeline that supports company revenue goals.

How the Key Account Manager adds value:

The Key Account Manager contributes directly to DCS's growth by building trust-based relationships, driving consistent conversions, and supporting client satisfaction from first contact through onboarding. You will collaborate closely with Operations, Marketing, and IT to ensure every client transition is seamless and every sales opportunity is maximized.

In this role, you will:

Sales Account Management:

• Serve as the primary contact for key prospects and existing clients, maintaining strong communication and relationships.
• Manage the full sales cycle from lead qualification to close, ensuring consistent follow-up and alignment with DCS goals.
• Conduct a minimum of 30 qualified sales meetings per month, working toward 50+ per month as the pipeline grows.

Customer Journey Support:

• Guide prospective clients through each step of the DCS journey--discovery, proposal, and onboarding--ensuring a smooth and professional experience.
• Collaborate with Operations and Client Success to ensure expectations are clearly communicated and transitions post-sale are seamless.

Cross-Departmental Alignment:

• Partner with Operations to ensure onboarding and service delivery meet client expectations.
• Coordinate with Marketing for lead quality feedback, campaign alignment, and client communications.
• Collaborate with IT and Finance to ensure accurate data tracking, reporting, and pricing consistency.

Follow-Up & Relationship Building:

• Follow up on all assigned leads within 24 business hours, maintaining consistent engagement through every sales stage.
• Identify opportunities to upsell or cross-sell additional DCS services based on client needs and feedback.
• Maintain clear and organized documentation for all communications, proposals, and meetings.

CRM Management:

• Maintain 100% accuracy in HubSpot CRM, ensuring all client interactions, deal stages, and meeting outcomes are recorded.
• Generate and analyze weekly and monthly performance reports to assess pipeline health and conversion trends.

Outside Sales and Events:

• Represent DCS at industry conferences, training sessions, webinars, and networking events to expand brand visibility and build relationships that convert into new business opportunities.

Success Criteria:

Sales Performance & Conversion Metrics

• Conduct a minimum of 30 qualified meetings per month, scaling to 50+ meetings per month as the pipeline matures. Maintain a minimum 25% meeting-to-close conversion rate, resulting in a team goal of 15-25 new clients monthly, with all activity and reporting accurately documented in HubSpot.

Lead Management & Responsiveness

• Ensure 100% of inbound and assigned leads are followed up within 24 business hours, maintaining an organized and active pipeline that supports company growth goals.

Client Retention & Churn Minimization

• Partner with Operations and Client Success to support client retention efforts, contributing to a 10% reduction in client churn through proactive communication and alignment of services.

Cross-Departmental Collaboration

• Participate in Client Experience and Onboarding meetings to align Sales, Operations, Marketing, and IT.

Customer Satisfaction

• Contribute to high client satisfaction during the onboarding process, with positive feedback reflecting successful alignment with Operations, Marketing, and IT.

CRM Accuracy

• Maintain 100% CRM data accuracy (no missing, duplicate, or outdated records), ensuring all information entered in HubSpot is complete and reliable. 

Requirements:

• High energy and a contagious positive attitude.
• 3+ years of experience in B2B sales or account management, ideally within dental, healthcare, or RCM services.
• Ideal candidate will have Business Development Representative experience.
• Proven track record of meeting or exceeding sales goals and conversion targets.
• Experience using CRM platforms, preferably HubSpot.
• Excellent verbal and written communication skills with a consultative, relationship-driven approach.
• Strong collaboration skills and ability to work effectively across multiple departments.
• Organized, adaptable, and comfortable managing a fast-paced, metrics-driven workload.
• Willingness to travel up to 5-10% for conferences, client or company events.
• Familiarity with DCS's operational processes and service offerings is preferred.

Salary Details:

• Starting $45,000 base (commensurate based on experience) + 3.5% of revenue deal for 12 months.
• On Target Earnings: $125,000 - $145,000.
• Commissions paid out quarterly, base rate paid bi-monthly.

Our Company Values:

• Customer Success
• Transparency
• Reliability
• Professional Excellence
• Alignment